Regardless of where they are earned, Earned Rewards can be redeemed at either property (where Club Serrano cards are accepted).

Earned Rewards can be spent at most food and beverage, retail and hotel outlets.

Earned Rewards are earned at the slot machines and table games.

Regardless of where they are earned, your Slot Points can be redeemed for free play at the slot machines at either property.

Slot Points are earned at the slot machines only.

Tier Points are used to determine your Club Serrano Tier at both properties.

Tier Points are earned at both slots and tables and accumulate on a calendar basis from January 1 to December 31.

What are Tier Points, Slot Points and Earned Rewards? How do I earn them and how do I redeem them?Īll 3 are earned at both properties by using your players card at the slot machines, by inserting it into the card reader or at the table games by providing it to the table games dealer when you start your play.

If your information is not in Club Serrano, we will be happy to set up a new account for you in Club Serrano and present you with a card that you can use at either Palms or Yaamava’. For those accounts, guests will still need to come to the Palms or Yaamava’ to set up a PIN and pick up their Club Serrano card. Some of the previous Palms accounts will be added into Club Serrano. What if I had an account at the Palms before? Your tier points earned at Yaamava’ AND tier points earned at the Palms will count toward your tier status in Club Serrano. Tier status is based on tier points earned at BOTH properties, Yaamava’ and Palms. Regardless of your tier level, your tier at BOTH properties will always be the SAME. I’m a Club Serrano Diamond member at Yaamava’, will I be a Club Serrano Diamond member at the Palms? It will work at the slot machines, table games, hotel and other places you use your card at Yaamava’ today.

Your current Club Serrano account and card can be used at the Palms, just like you do at Yaamava’. I am a Club Serrano member at Yaamava’, will I have to sign up for an account at Palms and get a new card?

Yaamava casino directions